Reliable Public Power Provider
RP3 recognizes public power utilities that demonstrate proficiency in four key disciplnes: reliability, safety, training, and system improvement. Criteria within each category are based on sound business practices and represent a utility-wide commitment to safe and reliable delivery of electricity. Sun Prairie Utilities received the Diamond designation, scoring above 98% for their accomplishments in the four key discipline areas.
The designation lasts from May 2024 through April 2027. More information and a full list of designees, recognized in three categories, is available at the American Public Power Association’s website.
Outage Alerts
Sun Prairie Utilities (SPU) customers can sign up to receive text or email alerts when power services to their property are interrupted. This feature could warn business owners and residents of a power outage even when they are not on the premises. The system also sends a reconnection notification when the services are restored. This also provides peace of mind; no need to call in; SPU is aware of the issues and already has teams responding to the outage.
To sign up for alerts, log in to your SPU MyAccount portal at myaccount.sunprairieutilities.com and then click on “Alerts” on the top right-hand side of the page. From there, you can sign up for service, billing, and usage alerts to be sent by text or email.
Digger’s Hotline
Avoid a power outage or accident by calling to request a locate of your underground facilities before you dig.
Digger’s Hotline 811 is designed to be an “easy to remember three-digit number” for anyone who plans on doing any excavating work.
Many of those who dig are aware of ‘Call Before You Dig’ services, but often make risky assumptions about where utility lines are buried or when they should call. In fact, a recent national survey showed that only 33% of homeowner do-it-yourselfers called to have their lines marked before starting digging projects.
Simple digging jobs can damage utility lines, which can disrupt service to an entire neighborhood, harm diggers, and potentially result in fines and repair costs. 811 will let diggers know what’s below when they call before they dig. Many of the state’s telephone providers have already configured their systems to properly route 811 calls to Diggers Hotline.
Wisconsin law requires three business days to complete your request. And best of all, there is no cost to you!