Quick Tips
Website
Customers can report a power outage on SPU’s website by clicking the REPORT AN OUTAGE button found at the top of any page on this website. Please follow the prompts and provide the needed information.
You can also access this feature on the online Electric Service Outage Map by clicking the Report Outage button.
Sun Prairie Utilities App
Customers can report an outage and access their MyAccount through the Sun Prairie Utilities App. Download the app and log in using your existing credentials or create your user account.
Calling
Customers can call (608) 837-5500 to report a power outage. During office hours, SPU’s customer service department is available to answer calls in the order they are received. After office hours, SPU has an answering service that relays messages to on-call staff.
If you’re sent to voicemail or receive a busy signal, the phone system is receiving a large volume of calls. The voicemail is checked for outage reports, even after office hours.
Sign up to receive alerts when power services to your property are interrupted. Residents and business owners can receive alerts via text and/or email when a power outage occurs at your location. SPU’s outage management system (OMS) also alerts lineworkers and sends a reconnection notification when services are restored.
Here’s how you can sign up for power outage notifications: Log into MyAccount, click Alerts, scroll down to Service, and add info to Outage.
Note: You must be signed up before an outage occurs to receive an alert.
Follow SPU’s Facebook page to stay up-to-date on prolonged, widespread outages. Click here to go to the page.
Please do not report an outage on SPU’s social media or by email, as those platforms are not monitored 24/7.
SPU collaborated with OpenPoint, a software company providing technology-driven optimization for utilities, to develop the outage management system (OMS). The OMS system receives communications from advanced metering infrastructure (AMI) meters when they lose power. It then integrates that data into SPU’s electric system map to identify outage areas effectively.
SPU provides customers with a public online map that shows the general location of an outage in the City of Sun Prairie and the approximate number of affected customers.
Note: Widespread outages may delay alert notifications and slow updates to our online outage map.